📰 Salesforce Launches Agentforce 2.0, Elevating AI in Enterprise Workflows
The updated platform brings advanced AI agents to businesses, improving productivity and collaboration.
Salesforce CRM 0.00%↑ has unveiled Agentforce 2.0, a cutting-edge digital labor platform that integrates AI-powered agents across enterprise workflows. With advanced reasoning and seamless integration capabilities, the platform aims to redefine how businesses operate.
Agentforce 2.0 offers pre-built skills for quick deployment across departments, handling tasks like customer service, recruitment, and lead nurturing. Enhanced integrations with tools like MuleSoft, Tableau, and Slack allow for real-time collaboration and automation, enabling teams to streamline operations. With these tools, businesses can not only automate repetitive processes but also use AI to drive insights that improve decision-making.
“Agentforce 2.0 empowers organizations to scale with unparalleled intelligence and efficiency,” said Marc Benioff, Salesforce Chair and CEO.
Leading companies like the Adecco Group and Indeed are already seeing measurable improvements in productivity. With AI agents capable of managing high-volume tasks and personalizing customer interactions, businesses can optimize resource allocation and focus on strategic initiatives. Enhanced reasoning capabilities allow the AI to analyze complex queries and autonomously execute tasks, saving time and resources while improving overall customer satisfaction.
Source: Salesforce Website
Salesforce envisions Agentforce 2.0 as a transformative tool for enterprise-level AI adoption, offering companies the flexibility to build custom agents tailored to their unique needs. Available fully in February 2025, with prices starting at $2 per conversation, Agentforce 2.0 positions Salesforce at the forefront of AI-driven enterprise solutions, promising to revolutionize how businesses engage with their clients and employees. This marks the third wave of Salesforce's continued evolution in AI-powered business transformation through Agentforce.
Source: Salesforce Investor Relations
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