📰 Salesforce Secures 1,000 Deals for AI Platform Agentforce
AI-powered virtual agent reshape customer service, recruitment and operational efficiency.
Salesforce CRM 0.00%↑ has surpassed 1,000 paid deals for its AI-driven platform, Agentforce, CEO Marc Benioff announced at a company event in San Francisco. The platform enables businesses to create virtual representatives tailored for tasks such as customer service and recruitment, and integrates seamlessly with Salesforce's Slack messaging app.
Benioff highlighted that Salesforce's internal adoption of AI has already halved the number of humans needed for resolving routine customer inquiries. Despite these advancements, the company plans to expand its sales workforce by over 10%. Looking ahead, Salesforce will launch a "robot force partner program," connecting digital and physical assistants, with industries like hospitality already exploring its potential.
Benioff emphasized that "digital labor" is set to enhance human productivity and drive economic growth, presenting a compelling vision for the AI-powered future of work.
Source: Reuters, The Economic Times
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